What you can complain about
- Battle or mission results, rankings or Crown Index scores
- Disqualifications or fair-play decisions
- Cash bonus or Crown Store payouts
- Crown Club billing
- Account access, verification or conduct of other traders
How to raise a complaint
01Email us. Send your complaint to admin@playmarketkings.com with "Complaint" in the subject line.
02Include the details. Add your username, the battle or mission ID (for example MK-1042), the date and what happened. Screenshots help.
03Get a reference. We confirm receipt within 2 business days and give you a complaint reference number.
How we resolve it
01Review. A team member who was not involved in the original decision reviews your case, including trade logs and monitoring data.
02Decision. We aim to send you a written answer within 14 days. Complex cases may take up to 30 days and we will tell you if that happens.
03Fix. If we got it wrong, we correct the result, restore XP, pay the bonus or refund the charge.
If you're not happy with the answer
Reply to our decision within 30 days and ask for an appeal. A senior team member will look at the case again and give a final answer. See the Anti-Cheat Policy and Prize Payout Policy for the rules we apply.
Our promise
We never close your account or hold back rewards because you raised a complaint.