Please read them carefully. They include a limitation of our liability (Section 22), your agreement to compensate us in certain cases (Section 23) and, if you live in the United States, a binding individual arbitration agreement and class action waiver (Section 26) that affects how disputes are resolved.
By creating an account, clicking to accept, subscribing, entering any competition or otherwise using the Platform, you confirm that you have read, understood and agree to be bound by these Terms and every policy incorporated into them. If you do not agree, you must not access or use the Platform.
1. Definitions
In these Terms:
- "Platform" means the Market Kings website at playmarketkings.com, our web and mobile applications, APIs, content and all related services.
- "Account" means your single registered Market Kings user account.
- "Competition Account" means a simulated trading account created within your Account to take part in a specific Battle or Mission.
- "Battle" means a competition in which multiple players compete against each other over a defined period.
- "Mission" means a solo challenge with defined objectives and conditions.
- "Event" means any Battle, Mission, tournament, challenge or other competition on the Platform.
- "Open Arena" means the free, advertising-supported tier of the Platform.
- "Crown Club" means our paid monthly membership.
- "XP" means the virtual points awarded on the Platform.
- "Crown Store" means the in-platform store in which eligible items may be redeemed for XP.
- "Cash Bonus" means a monetary reward we may offer, at our discretion, in connection with a specific Event.
- "Crown Index" means our proprietary trader performance score.
- "Rewards" means XP, Crown Store items, Cash Bonuses and any other benefit offered on the Platform.
- "Policies" means the documents incorporated into these Terms under Section 2.
2. Documents that form this agreement
2.1 These Terms incorporate, and you also agree to, the following Policies, each as updated from time to time:
the Privacy Policy, Cookie Policy, Data & Security page, Anti-Cheat Policy, Prize Payout Policy, How Competitions Are Monitored page and Compliance & Risk Disclaimer.
2.2 Each Event may also have its own rules shown on the Event page ("Event Rules"). By entering an Event, you accept its Event Rules.
2.3 If there is a conflict, the following order applies: (a) Event Rules, for that Event only; (b) the Prize Payout Policy and Anti-Cheat Policy; (c) these Terms; (d) the other Policies.
3. What Market Kings is, and what it is not
3.1 Market Kings is a skill-based trading competition and entertainment platform. Players use simulated Competition Accounts, priced using live and historical market data, to compete against each other and against defined challenges.
3.2 All trading on the Platform is simulated. No real money is deposited, invested or placed at risk in any market. No real orders are sent to any exchange, broker or liquidity provider, and no financial instruments, contracts for difference (CFDs), derivatives, currencies, commodities, securities or crypto-assets are bought, sold or held on your behalf.
3.3 Market Kings is not a broker, dealer, exchange, trading venue, investment firm, fund manager, bank, payment institution or financial adviser. We are not authorised or regulated by the UK Financial Conduct Authority, the US Securities and Exchange Commission, the Commodity Futures Trading Commission, the National Futures Association or any other financial regulator, and your use of the Platform is not a regulated investment activity. You do not have access to the Financial Ombudsman Service or the Financial Services Compensation Scheme in relation to the Platform.
3.4 Nothing on the Platform is investment, financial, legal or tax advice, a recommendation, a solicitation or an offer to buy or sell any financial instrument. This includes Events, leaderboards, rankings, the Crown Index, statistics, charts, analytics, educational content, community posts and any communication from us or other players.
3.5 Market Kings is not gambling. Event outcomes are determined predominantly by the skill of participants in analysing markets and managing simulated positions, not by chance. We do not offer betting, wagering, lotteries or games of chance.
3.6 Simulated performance does not predict real-world results. See our Compliance & Risk Disclaimer.
4. Eligibility
4.1 To use the Platform, you must:
- be at least 18 years old, or the age of legal majority in your place of residence if higher;
- have full legal capacity to enter into a binding contract;
- be an individual acting on your own behalf and not on behalf of any business, syndicate or third party;
- not be located in, ordinarily resident in, or a national of any country or territory subject to comprehensive UK, EU, UN or US sanctions, and not be listed on, or owned or controlled by anyone listed on, any sanctions or restricted-party list;
- not have previously had an Account suspended or terminated by us; and
- be permitted to use the Platform under the laws of the place where you live and where you access it.
4.2 Restricted Territories. Some features, including Cash Bonuses and certain paid features, are not available in some countries, states and provinces ("Restricted Territories"). The current list is set out in the Prize Payout Policy and may change at any time. Residents of Restricted Territories may still use the Platform for XP where lawful but are not eligible for Cash Bonuses.
4.3 Excluded persons. Directors, employees, contractors and shareholders of TFX Services Ltd, our affiliates and our key service providers involved in operating Events, and members of their immediate families or households, may use the Platform but are not eligible for Cash Bonuses.
4.4 Your responsibility. You are solely responsible for ensuring that your use of the Platform is lawful where you are. We make no representation that the Platform is appropriate or available in any particular location. If you access the Platform from a location where doing so is unlawful, you do so at your own risk and any Reward won may be forfeited.
4.5 Location. You must not use a VPN, proxy, anonymiser or any other technology to disguise your location or circumvent restrictions. We may use IP address, device and other signals to determine your location, and our determination is final for eligibility purposes.
5. Your Account
5.1 One person, one Account. You may register and maintain only one Account. Accounts are personal and non-transferable. You must not create, operate, buy, sell, rent, share, borrow or gain access to any other person's Account.
5.2 Accurate information. You must provide complete, accurate and current information when registering and keep it updated. Your registered name must match your government-issued identification.
5.3 Competition Accounts. Within your Account you may hold a limited number of active Competition Accounts across Battles and Missions. Current limits are 7 for Open Arena players and 15 for Crown Club members. We may change these limits at any time.
5.4 Security. You are responsible for keeping your login credentials confidential and for all activity under your Account, whether or not authorised by you. You must use a strong, unique password and enable two-factor authentication where available. Notify us immediately at admin@playmarketkings.com if you suspect unauthorised access. We are not liable for loss arising from your failure to secure your Account.
5.5 Usernames. Your username must not impersonate any person or brand, be offensive or misleading, or include contact details or promotional content. We may change or reclaim any username.
5.6 Inactive Accounts. If you do not log in for 12 consecutive months, we may treat your Account as inactive, expire your XP and close the Account after giving you at least 30 days' notice by email.
6. Identity, age and eligibility verification
6.1 We may, at any time and at our discretion, require you to verify your identity, age, residence, source of funds for any payment, or eligibility. Verification is mandatory before any Cash Bonus is paid.
6.2 Verification is carried out in-house by Market Kings and may require government-issued photo identification, proof of address, a selfie or liveness check, and payout account details in your own name.
6.3 If you do not complete verification within the time we specify, or if verification fails or reveals false or inconsistent information, we may withhold Rewards, void results, suspend or close your Account and, where required, report the matter to the relevant authorities.
6.4 We may perform checks against sanctions, politically exposed person and fraud databases, and may refuse or reverse any payout to comply with anti-money-laundering, counter-terrorist-financing or sanctions laws.
7. Arenas and memberships
7.1 Open Arena. The Open Arena is free to access and is funded by advertising. By using it, you agree to view advertisements, including advertisements shown before, during or after Events. Some Open Arena Events carry Cash Bonuses.
7.2 Crown Club. Crown Club is a paid monthly membership giving access to benefits which currently include exclusive Battles, an ad-free experience, an XP multiplier on Open Arena earnings, access to larger XP pools and eligibility for larger Cash Bonuses. Benefits are described on the Platform at the time of purchase and may change under Section 18.
7.3 Waitlist. Crown Club may initially be available only by waitlist or invitation. Joining a waitlist does not guarantee access or a particular price.
7.4 Free route to Cash Bonuses. A Crown Club membership is not required to take part in the Open Arena or to win Cash Bonuses available there. Paying for a membership buys access to membership benefits; it does not purchase any Reward or improve any player's chance of winning an Open Arena Event.
8. Subscriptions, payments and billing
8.1 Price. Crown Club is charged at the price displayed at checkout, currently $29.99 per month, plus any applicable VAT, sales or similar taxes. Prices may vary by region and currency.
8.2 Payment. Payments are processed by our third-party payment processor, Stripe. By providing a payment method, you confirm you are authorised to use it and you authorise us and Stripe to charge it for all fees incurred. We do not store full card numbers.
8.3 Automatic renewal. Crown Club renews automatically at the end of each monthly billing period at the then-current price until you cancel. We will charge your payment method on or shortly after each renewal date.
Where the law requires, we will send you a reminder before renewal.
8.4 Cancellation. You may cancel at any time in your account settings. Cancellation stops future renewals; it takes effect at the end of your current billing period and you keep your benefits until then. Deleting the app does not cancel your subscription.
8.5 Statutory cancellation right (UK and EU consumers). You would ordinarily have a 14-day right to cancel a contract for digital services. By subscribing, you expressly request that we begin providing Crown Club immediately and acknowledge that you will lose your right to cancel once the service has been fully provided, or that you must pay for the service provided up to cancellation. This does not affect any other statutory rights you have.
8.6 No refunds. Except where required by law or expressly stated in these Terms, all fees are non-refundable, including for partial billing periods, unused benefits, or Accounts suspended or terminated for breach.
8.7 Price changes. We may change membership prices. We will give you at least 30 days' notice of any increase, and it will apply from your next billing period after the notice period ends. If you do not agree, you may cancel before the increase takes effect.
8.8 Failed payments. If a payment fails, we may retry the charge, suspend Crown Club benefits and, after reasonable notice, cancel the membership.
8.9 Chargebacks. If you initiate a chargeback or payment dispute without first contacting us to resolve the issue, we may suspend your Account while the dispute is investigated. Abusive or fraudulent chargebacks may result in termination and forfeiture of Rewards, and we may recover any associated fees from you.
8.10 Promotions. Promotional codes, free trials and introductory offers are subject to their stated terms, have no cash value, may not be combined unless stated, and may be withdrawn at any time. Unless you cancel before a trial ends, it converts to a paid membership at the stated price.
8.11 Taxes. Prices may include or exclude taxes depending on your location. You are responsible for any taxes, duties or bank charges not collected by us.
9. Events and competitions
9.1 Event Rules. Each Event displays its rules before entry, which may include its format, duration, start and end times, tradable instruments, simulated starting balance, leverage, risk limits, objectives, entry requirements (including any XP entry fee), Reward and payout format. Event Rules form part of these Terms.
9.2 Entry. Entry to an Event is confirmed only when shown as confirmed on the Platform. We may limit the number of entrants, refuse any entry, or cancel an Event that does not reach a minimum number of participants. XP entry fees for Events cancelled by us will be returned.
9.3 How results are decided. Results are calculated solely from each participant's simulated trading activity, measured against the metrics stated in the Event Rules. Winning depends on the participant's skill in analysing markets, timing trades and managing risk.
9.4 Provisional results. Leaderboards update during an Event for information only. All results are provisional until verified by us under the How Competitions Are Monitored page, typically within 72 hours of the Event ending.
9.5 Our records are final. Our server-side records of prices, orders, fills, positions and results are the definitive record for all purposes, save in the case of manifest error.
9.6 Ties. Ties are resolved as set out in the Prize Payout Policy or Event Rules.
9.7 Changes and cancellation. We may modify, pause, extend, suspend, cancel or re-run any Event, and void or adjust any trade or result, where we reasonably consider it necessary because of a Pricing Error, data feed interruption, technical fault, security issue, suspected cheating, a change in law, or any other circumstance that could compromise the fairness or integrity of the Event.
10. Simulated trading environment
10.1 Market data. Prices are sourced from third-party market data providers and may be delayed, interrupted, inaccurate or differ from prices available elsewhere. Missions may use historical market data.
10.2 Execution model. Orders are executed by our in-house trading engine against the price available to our servers when the order is received, in accordance with our execution model, which may simulate spreads, slippage, market hours, gaps, swap or financing charges and other conditions. The execution model may not reflect how an order would be filled in a real market.
10.3 Pricing Errors. A "Pricing Error" is any price that is materially inconsistent with the prevailing market price at the time, including prices caused by feed faults, stale quotes, spikes, incorrect data, system errors or latency.
We may void, reprice or adjust any simulated trade executed at or affected by a Pricing Error, and recalculate results accordingly, even after results are published.
10.4 Availability. Instruments, trading hours, leverage and other parameters are set at our discretion and may change at any time.
11. XP
11.1 Nature of XP. XP is a virtual, in-platform point with no monetary or real-world value. XP is not money, e-money, currency, a crypto-asset, a security, a deposit or property of any kind.
11.2 Licence only. XP is licensed to you, not sold or transferred. You receive a limited, personal, revocable, non-transferable, non-sublicensable licence to use XP on the Platform in accordance with these Terms. You have no ownership or other property interest in XP.
11.3 Restrictions. XP cannot be purchased with, redeemed for or exchanged into money or anything of monetary value outside the Crown Store; cannot be sold, gifted, traded or transferred between Accounts; and is not refundable. Any attempt to buy, sell or trade XP or Accounts outside the Platform is prohibited and may result in termination.
11.4 Earning and spending. XP may be earned from Event placements, activity on the Platform and promotions, and may be spent on XP-entry Events and Crown Store items. Crown Club members receive a multiplier on Open Arena XP earnings as described on the Platform.
11.5 Our control. We may, at any time and without liability, change how XP is earned, valued, priced or used;
change multipliers; expire XP on inactive Accounts under Section 5.6; and correct, reduce or remove XP awarded in error or obtained through a breach of these Terms.
11.6 No compensation. On closure of your Account for any reason, or discontinuation of the Platform, all XP is forfeited without compensation, except where we are required by law to do otherwise.
12. Crown Store
12.1 Crown Store items are offered subject to availability and may be changed, repriced or withdrawn at any time. XP prices are shown at the point of redemption.
12.2 A redemption is complete only when we confirm it. All redemptions are final and cannot be reversed or exchanged for XP or cash.
12.3 Physical items are shipped only to eligible addresses. You are responsible for providing accurate delivery details, for any customs duties or local taxes, and risk of loss passes to you on delivery. Digital items such as gift cards or vouchers are subject to the issuer's terms.
12.4 We may substitute an item of equal or greater value if an item becomes unavailable. Third-party brand names shown in the Crown Store belong to their owners, who do not sponsor or endorse Market Kings.
12.5 We may cancel any redemption made with XP obtained in breach of these Terms, and reclaim or seek the value of any item already delivered.
13. Cash Bonuses
13.1 Discretionary and limited. Cash Bonuses are promotional rewards offered by Market Kings at our sole discretion for specific Events. Each Cash Bonus is funded by us from subscription and advertising revenue, is subject to a fixed per-Event budget, and is never funded by entry fees or other players' losses. The amount, number of winners, payout format and any time limit are stated in the Event Rules.
13.2 Time-limited bonuses. Some Cash Bonuses are available only for a limited period or to a limited number of players (for example, the first player to complete a Mission in a given week). Once claimed or expired, they are no longer available.
13.3 Conditions of payment. A Cash Bonus is payable only if you: meet the eligibility requirements in Section 4; complete verification under Section 6; have complied with these Terms, the Event Rules and the Anti-Cheat Policy; and claim within the stated period. Full conditions are in the Prize Payout Policy.
13.4 Payout methods. Cash Bonuses are paid through our payout partners, currently Wise, Skrill and Rise, or in supported stablecoins or cryptocurrency, to an account or wallet in your own verified name or under your control. We are not responsible for delays, fees, exchange-rate movements or losses caused by payout providers, banks or blockchain networks, or by incorrect details you provide. Crypto payouts are irreversible and carry additional risks, including price volatility and network failure.
13.5 Taxes. You are solely responsible for reporting and paying any taxes on Cash Bonuses and other Rewards. We may collect tax forms (such as a W-9 or W-8BEN), report payments to tax authorities and withhold amounts where required by law.
13.6 Withholding and clawback. We may delay, withhold, void or reclaim any Cash Bonus or other Reward, in whole or in part, if we reasonably suspect it was obtained through cheating, fraud, error, a Pricing Error, a technical fault or a breach of these Terms, or if payment would breach any law. If we have already paid a Reward that we later determine was not validly won, you must repay it on request, and we may set off the amount against any other sums due to you.
13.7 No entitlement. Participation in any Event does not create an entitlement to any Cash Bonus. Cash Bonuses are not wages, earnings or compensation for services.
14. Crown Index
14.1 The Crown Index is a proprietary performance score from 0 to 100, calculated using our patent-pending methodology. It is provided for entertainment and informational purposes within the Platform only.
14.2 The Crown Index is not a qualification, certification, credit rating, licence or endorsement, and must not be presented as evidence of your ability to trade real markets or to manage money for others.
14.3 We may change the methodology, recalculate scores, or withdraw the Crown Index at any time. You may share your own score, but you must not misrepresent it or use it in any regulated financial promotion.
15. Fair play and prohibited conduct
15.1 You must comply with the Anti-Cheat Policy. Without limiting it, you must not:
- register, control or use more than one Account, or share your Account;
- collude with any player, including by coordinating trades, hedging across Accounts, deliberately losing, or sharing positions during an Event;
- use bots, scripts, macros, algorithms, auto-clickers, expert advisors, copy-trading tools or any automated means to place trades or interact with the Platform;
- exploit any bug, error, Pricing Error, latency or vulnerability, or fail to report one you discover;
- reverse-engineer, decompile, disassemble, scrape, crawl, data-mine or attempt to derive the source code, algorithms or data of the Platform or the Crown Index;
- interfere with, disrupt, overload or attempt to gain unauthorised access to the Platform, its servers, networks or other users' Accounts;
- use a VPN, proxy or other tool to disguise your identity or location;
- provide false information, use another person's identity or payment method, or impersonate anyone;
- abuse promotions, referrals or sign-up offers;
- buy, sell, trade or transfer Accounts, XP or Rewards;
- use the Platform for money laundering, fraud, terrorist financing, sanctions evasion or any unlawful purpose;
or
- encourage or help anyone else to do any of the above.
15.2 Enforcement. We may investigate any suspected breach and take any action we consider appropriate, including warning you, voiding trades or results, disqualifying you from Events, removing or resetting XP, ranks, Crown Index scores and Rewards, withholding or reclaiming Cash Bonuses, suspending or permanently closing your Account and any linked Accounts, and reporting matters to law enforcement or regulators. Our determination of a breach, made reasonably and in good faith, is final, subject to the appeal process in the Anti-Cheat Policy.
16. Community and user content
16.1 Standards. Any username, profile, image, message, comment or other content you submit ("User Content") must not be unlawful, defamatory, hateful, discriminatory, harassing, threatening, sexually explicit, violent, misleading, spam, or infringing of any third party's rights. You must not post personal data of others, trading signals for sale, investment advice, promotions for financial products or services, referral links, or solicitations.
16.2 Licence to us. You retain ownership of your User Content. You grant us a worldwide, non-exclusive, royalty-free, perpetual, sublicensable and transferable licence to host, store, reproduce, adapt, publish, display and distribute your User Content in connection with operating, improving and promoting the Platform.
16.3 Your responsibility. You are solely responsible for your User Content and confirm you have all rights needed to grant this licence. We do not endorse User Content and are not responsible for it.
16.4 Moderation. We may, but are not obliged to, monitor, edit, refuse or remove User Content and restrict features at our discretion.
17. Publicity
17.1 Your username, avatar, country, rank, Crown Index score, Event results and Rewards may be displayed publicly on leaderboards, profiles and results pages.
17.2 If you win a Cash Bonus or a featured Event, you agree that we may publish your username, country, result and Reward on the Platform and in our marketing, without further payment, except where prohibited by law. We will ask for separate consent before using your real name, image or voice.
18. Changes to the Platform
18.1 We continually develop the Platform and may add, change, suspend or discontinue any feature, Event type, arena, Reward, instrument or benefit at any time.
18.2 If a change materially reduces the core benefits of Crown Club during a billing period you have paid for, we will tell you and you may cancel and receive a pro-rata refund for the unused part of that period.
18.3 Beta features. Features labelled beta, preview or experimental are provided as-is for testing, may contain errors, and may be changed or withdrawn without notice.
19. Intellectual property
19.1 The Platform and all its content, software, source code, trading engine, execution model, design, text, graphics, data compilations, the Crown Index and its methodology, trade marks including "Market Kings", "Crown Club", "Crown Index" and "Crown Store", logos, trade dress and all related intellectual property rights are owned by or licensed to TFX Services Ltd. All rights not expressly granted are reserved.
19.2 Subject to your compliance with these Terms, we grant you a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use the Platform for your own personal, non-commercial entertainment.
19.3 You must not copy, modify, distribute, sell, license, frame, mirror, create derivative works from, or build a competing product or service using the Platform or any part of it, including leaderboards and market data, or use our trade marks without our prior written consent.
19.4 Feedback. If you send us suggestions or feedback, you grant us an unrestricted, perpetual, irrevocable, royalty-free right to use them for any purpose without obligation to you.
19.5 Third-party data and software. Market data, charting software and other third-party materials are used under licence and remain the property of their owners. You must not extract, redistribute or commercially use them.
20. Third-party services and advertising
20.1 The Platform integrates or links to third-party services, including hosting, market data, charting, analytics, advertising, payment and payout providers. We do not control and are not responsible for third-party services, content, products or advertisements, and your use of them may be subject to their terms and privacy policies.
20.2 Advertisements do not constitute endorsement by Market Kings, and any dealings with advertisers are solely between you and them.
21. Disclaimers
21.1 THE PLATFORM, ALL EVENTS, MARKET DATA, THE CROWN INDEX AND ALL CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE". TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, CONDITIONS AND REPRESENTATIONS, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, TITLE AND NON-INFRINGEMENT.
21.2 WE DO NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE, THAT MARKET DATA WILL BE ACCURATE OR COMPLETE, THAT DEFECTS WILL BE CORRECTED, OR THAT ANY RESULT OBTAINED ON THE PLATFORM WILL BE ACHIEVABLE IN REAL MARKETS.
21.3 Nothing in this Section affects the statutory rights that cannot be excluded for consumers under the laws of the UK, the EU or elsewhere, including your right to digital content and services that are of satisfactory quality, fit for purpose and as described.
22. Limitation of liability
22.1 What we do not exclude. Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited by law.
22.2 No liability for trading decisions. The Platform is a competition and entertainment service. We are not liable for any loss arising from any real-world trading, investment or financial decision you make, whether or not informed by your use of the Platform, your results, the Crown Index or any content on the Platform.
22.3 Excluded losses. To the fullest extent permitted by law, we are not liable for any: loss of profits, revenue, business, opportunity, goodwill or anticipated savings; loss or corruption of data; loss of XP, rankings or Rewards (other than Cash Bonuses validly won and payable under the Prize Payout Policy); or indirect, incidental, special, consequential or punitive loss, in each case however arising.
22.4 Cap. Subject to Section 22.1, our total aggregate liability to you for all claims arising out of or in connection with these Terms or the Platform in any 12-month period is limited to the greater of (a) the total fees you paid us in the 12 months before the event giving rise to the claim, and (b) £100 (or the equivalent in your local currency). This cap does not reduce any validly won Cash Bonus we are obliged to pay you.
22.5 Events beyond our control. We are not liable for any delay or failure caused by events outside our reasonable control, including failures of market data providers, hosting providers, payment or payout partners, telecommunications or internet networks, blockchain networks, cyber-attacks, power failures, natural disasters, epidemics, war, civil unrest, labour disputes, or acts of government or regulators.
22.6 Some jurisdictions do not allow certain exclusions or limitations, so some of the above may not apply to you. In that case our liability is limited to the fullest extent permitted by law.
23. Indemnity
To the extent permitted by law, you agree to indemnify and hold harmless TFX Services Ltd, its directors, officers, shareholders, employees, contractors and agents from and against any claims, liabilities, losses, damages, fines, costs and expenses (including reasonable legal fees) arising from: your breach of these Terms or any Policy; your User Content; your violation of any law or the rights of a third party; or any fraud, cheating or wilful misconduct by you. If you are a consumer, this Section applies only to the extent that the loss results from your breach, fraud or wilful misconduct.
24. Suspension and termination
24.1 By you. You may close your Account at any time in your settings or by emailing admin@playmarketkings.com. Closing your Account does not automatically entitle you to any refund, and pending Rewards may be forfeited unless already verified and payable.
24.2 By us. We may suspend, restrict or terminate your Account or access to any part of the Platform, with or without notice, if: you breach these Terms or any Policy; we suspect fraud, cheating, money laundering or other unlawful activity; we are required to do so by law, a regulator or a court; your Account has been inactive under Section 5.6; continuing to provide the service would expose us, other players or third parties to risk or liability;
or we discontinue the Platform.
24.3 Effect. On termination, your licence to use the Platform ends immediately. Where we terminate for breach, fraud or unlawful activity, all XP, Crown Store redemptions in progress and unpaid Rewards are forfeited and fees paid are non-refundable. Where we terminate for any other reason, we will give reasonable notice where practicable, refund any prepaid and unused Crown Club fees, and pay any Cash Bonus already verified and payable.
24.4 Survival. Sections 3, 11, 13.5, 13.6, 14, 16.2, 19, 21, 22, 23, 24, 25, 26 and 28 survive termination, together with any other provision which by its nature should survive.
25. Governing law and jurisdiction
25.1 These Terms and any dispute or claim (including non-contractual disputes) arising out of or in connection with them or the Platform are governed by the laws of England and Wales.
25.2 Subject to Section 26, the courts of England and Wales have exclusive jurisdiction. If you are a consumer resident in Scotland, Northern Ireland or the EU, you may also bring proceedings in the courts of the country where you live, and you keep the protection of the mandatory consumer laws of that country.
25.3 Complaints first. Before starting any formal proceedings, please contact us at admin@playmarketkings.com with the subject "Complaint", your username and a description of the issue. We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days.
26. Arbitration agreement and class action waiver (United States users)
Please read this Section carefully. It requires US users to resolve disputes through individual arbitration and limits the ability to bring class actions.
26.1 Scope. If you reside in the United States, you and Market Kings agree that any dispute, claim or controversy arising out of or relating to these Terms, the Platform, any Event or any Reward ("Dispute") will be resolved exclusively by final and binding individual arbitration, except as set out in Section 26.5.
26.2 Informal resolution. Before starting arbitration, the party raising a Dispute must send a written notice describing it (to us at admin@playmarketkings.com) and both parties must attempt in good faith to resolve it for at least 60 days.
26.3 Rules and procedure. Arbitration will be administered by JAMS / the American Arbitration Association under its consumer arbitration rules then in effect, before a single arbitrator. It may be conducted by video, by telephone or on written submissions. The Federal Arbitration Act governs this Section. We will pay filing, administrative and arbitrator fees as required by those rules for consumer disputes.
26.4 Class action waiver. YOU AND MARKET KINGS AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, COLLECTIVE OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate claims or award relief to anyone other than the individual party.
26.5 Exceptions. Either party may bring an individual claim in small claims court, and either party may seek injunctive relief in court to protect its intellectual property rights or prevent unauthorised access to the Platform.
26.6 Opt-out. You may opt out of this Section by emailing admin@playmarketkings.com with the subject "Arbitration Opt-Out", your name and username, within 30 days of first accepting these Terms. Opting out does not affect any other part of these Terms.
26.7 Severability. If the class action waiver is found unenforceable for any claim, that claim must be severed and heard in court, and the rest of this Section continues to apply. Any claim must be brought within one year after it arose, where permitted by law.
27. Changes to these Terms
27.1 We may update these Terms from time to time, for example to reflect changes in the Platform, our business or the law. The effective date and version at the top show the current version.
27.2 For material changes, we will notify you by email or in-app at least 14 days before they take effect, unless the change is required sooner by law or to address security or fraud. Your continued use of the Platform after the effective date means you accept the updated Terms. If you do not agree, you must stop using the Platform and may close your Account. If you are a Crown Club member, you may cancel and receive a pro-rata refund for any unused paid period.
28. General
28.1 Entire agreement. These Terms and the Policies are the entire agreement between you and us relating to the Platform and supersede any prior agreement or understanding.
28.2 Assignment. You may not assign or transfer any rights or obligations under these Terms. We may assign or transfer ours, including in connection with a merger, acquisition or sale of assets, provided this does not reduce your rights as a consumer.
28.3 Severability. If any provision is held invalid or unenforceable, it will be modified to the minimum extent necessary, and the remaining provisions remain in full force.
28.4 No waiver. Our failure or delay in enforcing any right is not a waiver of it.
28.5 Third-party rights. No person other than you and us has any right to enforce these Terms under the Contracts (Rights of Third Parties) Act 1999 or otherwise.
28.6 Relationship. Nothing in these Terms creates a partnership, joint venture, agency or employment relationship.
28.7 Electronic communications. You consent to receive communications, notices and agreements from us electronically, by email to your registered address or within the Platform, and agree these satisfy any requirement for written communication. Notices to us must be sent to admin@playmarketkings.com.
28.8 Language. These Terms are written in English. Any translation is for convenience only, and the English version prevails.
28.9 Headings. Headings are for convenience only and do not affect interpretation. Words such as "including"
are illustrative and not limiting.
29. Contact us
TFX Services Ltd (trading as Market Kings)
10 Boughton Road, Rugby, England, CV21 1BJ Company number: 15932148 Email: admin@playmarketkings.com